UnaisData ("UnaisData", "we", "our", or "us") values your privacy and works to safeguard the personal information entrusted to us.
This Privacy Policy describes the information we handle and the ways we use, keep, secure, and disclose it when you access the UnaisData website, mobile application, APIs, and associated services (together, the "Services").
Your continued use of the Services means that you have reviewed and understood this Privacy Policy.
1. Information We Collect
The information we collect depends on the UnaisData features you use.
1.1 Account Information
Information supplied when registering or maintaining an account may include:
- Your full name, username, phone number, and email address
- Your password or other account-authentication credentials
- Profile, address, referral, and account-preference information
1.2 Transaction Information
When you request or pay for a service, we may process:
- Purchases of airtime, mobile data, electricity, cable TV, or examination PINs
- Other bill-payment or digital-service orders
- The transaction amount, date, time, reference, and status
- Phone numbers, customer numbers, meter numbers, or other recipient details needed to fulfil an order
External payment companies may process payment credentials. UnaisData does not necessarily receive or retain complete payment-card details.
1.3 Wallet Information
If you use the UnaisData wallet, we may maintain records of:
- Your wallet balance and funding activity
- Deposits, withdrawals, transfers, and payment references
- Your wallet and purchase history
1.4 Device and Technical Information
Our systems may automatically receive technical details such as:
- IP address and network information
- Device type, model, operating-system version, and app version
- Device, installation, or push-notification identifiers
- Browser, access-log, diagnostic, and security information
We use these details to protect the Services, identify fraud, investigate failures, and maintain performance and reliability.
1.5 Customer-Support Information
When you contact support, we may receive your contact details, transaction reference, supporting evidence, and the contents of your message so that we can investigate and respond.
2. Information Received From Other Parties
We may receive relevant information from organisations that help deliver the Services, including:
- Payment processors and financial institutions
- Mobile-network and telecommunications providers
- Electricity, cable television, examination, and education providers
- Security, fraud-prevention, hosting, and technology providers
This information helps us submit, confirm, reconcile, and support your transactions.
3. How We Use Information
We may use information to:
- Register, authenticate, secure, and administer your account.
- Complete purchases for airtime, data, utilities, cable TV, examination PINs, and other supported services.
- Operate wallet funding, payments, transfers, and withdrawals.
- Deliver transaction confirmations, receipts, notifications, and important service communications.
- Answer questions, investigate complaints, and provide customer support.
- Detect or investigate fraud, abuse, and unauthorised transactions.
- Maintain and improve the security, availability, performance, and user experience of the Services.
- Diagnose application errors and other technical problems.
- Meet legal or regulatory responsibilities and enforce our terms.
If we intend to use personal information for a materially different purpose, we will provide any additional notice or consent required by law.
4. How We Disclose Information
We may provide necessary information to the following recipients:
Operational Service Providers
Companies supporting hosting, infrastructure, communications, customer service, security, and other technical operations.
Payment Providers
Banks, payment processors, and financial partners involved in completing, confirming, or reversing a transaction.
Transaction Partners
Telecommunications operators, electricity companies, cable-TV providers, examination bodies, and other suppliers needed to deliver your selected service.
Authorities and Security Providers
We may disclose information to a regulator, court, government agency, law-enforcement body, or fraud-prevention provider when required by law or reasonably necessary to protect users, transactions, or our rights.
UnaisData does not sell personal information.
5. Data Security
We apply reasonable organisational and technical protections against unauthorised access, alteration, loss, disclosure, or destruction. Measures may include access restrictions, authentication controls, monitoring, and encryption where appropriate.
Internet transmission and electronic storage always carry some risk; therefore, no service can promise absolute security.
6. Data Retention
We retain information for the time reasonably needed to provide the Services, keep legitimate business records, address disputes, combat fraud, enforce agreements, and satisfy legal or regulatory duties.
When information is no longer required, we take reasonable steps to erase, anonymise, or securely dispose of it. Applicable laws may require transaction and financial records to be retained for a longer period.
7. Account and Data Deletion
You may request deletion of your UnaisData account and related personal information through the account-deletion option available in the app. You may also email support@unaisdata.com from your registered email address with the subject “UnaisData account deletion request”.
We may verify that you own the account before processing the request. Do not email your password, transaction PIN, BVN, NIN, or one-time code.
A deletion request will be handled in accordance with applicable law. Information required for regulatory, accounting, security, legal, or fraud-prevention purposes may be retained only for those purposes. Account deletion may permanently remove access to wallet information, transaction history, and other account features.
8. Cookies and Related Technologies
Our website may use cookies or comparable technologies to keep you signed in, remember preferences, operate site features, improve security, assess usage, and diagnose problems. Browser settings may allow you to limit cookies, although some features may then work differently or become unavailable.
9. Mobile Application Permissions
Some app features may request permission to use device capabilities such as contacts, notifications, biometrics, or storage. Permissions are used only to provide, protect, or improve the relevant feature. The permissions requested can change as app features and versions change, and you can manage them through your device settings.
10. External Services and Links
Some UnaisData functions depend on or connect to independent third-party services. Those providers apply their own terms and privacy policies. We encourage you to review their practices because UnaisData does not control how an independent provider handles information.
11. Children's Privacy
UnaisData does not intentionally collect children's personal information where applicable law prohibits it. If we discover that such information was collected improperly, we will take reasonable steps to remove it.
12. Your Privacy Rights
Depending on the law that applies to you, you may have the right to:
- Ask for access to personal information held about you
- Correct information that is incomplete or inaccurate
- Request deletion or restriction of eligible information
- Object to certain processing activities
- Withdraw consent where processing relies on consent
- Receive information about how your personal information is handled
Contact us to exercise an applicable right. We may ask for information needed to verify your identity before completing a request.
13. Nigerian Data Protection
UnaisData operates in Nigeria and seeks to handle personal information in line with applicable Nigerian privacy requirements, including the Nigeria Data Protection Act 2023 where it applies to our processing activities.
14. International Data Transfers
Some technology infrastructure or service providers may operate outside Nigeria. When information is transferred internationally, we take reasonable measures intended to maintain appropriate protection as required by applicable data-protection rules.
15. Updates to This Policy
We may revise this policy when our Services, technology, legal duties, or privacy practices change. Material revisions may be announced through the app, website, email, or another suitable method. The date shown on this page will be updated when a revised policy takes effect.
16. Contact Us
Contact us if you have a question, complaint, deletion request, or other enquiry concerning this Privacy Policy or your personal information.
Privacy requests can be submitted using the contact details above.